Every time I see these sort of comments in FB I feel really angry. The reasons those people "hate" AirAsia are because something so timid like:1) the fare is the same as MAS every time I check. It should not be called budget airline. (Presumably he only checked 1 week before he wanted to fly).
2) always flight delay (the true is the on time rate of AirAsia flight is above 90%, not sure where is the "always" comes from).
3) the seats are so uncomfortable, so old. The aircraft are second hand. (I think those people never take domestic flight with MAS before).
3) the customer services suck (Ok, this one i can agree, the customer service can be improved, but than aren't most of the customer services in Malaysia need to?).
Fine, since so many people complaints about AirAsia, what if there is no AirAsia? Imagine it for awhile. For those who comes from East Malaysia prior to AirAsia can related to this. We needed to go all the way to MAS HQ to apply for a student card to get 50% off the air tickets (if the seat is available after all the full fare ticket). The full price of return ticket to EM cost RM500-800 back than. Every time when we need to go back to hometown, we will travel to KLIA at 9.30pm. Stay awake overnight, queue up in front of MAS waiting list counter at 4 am and hope to get to the flight if the flight is not full on that day. So you will see plenty of students there, camping for the night. The record I had was stayed 2 nights in airport.
As for the festive season tickets, no chance of student fare. Even full fare tickets also, we always get the feedback as "is on waiting list, call back one month before the date." As I have been travel using MAS to inland in EM, I can tell you the aircrafts of MAS are not always clean nor comfortable. It is sometime smelly and yes, delay. It is nothing like the advertisement where you seat down comfortably and the beautiful air stewardess will come and served you drink. No.
So, I am not here to defend AirAsia, I don't have a share of the company. But, been through the era prior to AirAsia and now, I can really tell you how AirAsia has changed the way we travel. Nowadays my niece has never stay overnight in airport, my mother can fly to Peninsular with cost under RM100. If not because of AirAsia, we wouldn't have been able to travel to London. And it is because of pressure from AirAsia on MAS that make Firefly and the low fare tickets which now available.
AirAsia is not perfect, so is other airline. For those people with money and expected 5 star services from airline, go use MAS or Thai airway or whatever. This is a free market, no body forced you to use AirAsia. So stop talking crap!! As for us who knows, we will always grateful that Tony Fernandos has changed the way we fly.
1 comment:
you have some common sense there..people tend to be more negative and never be thankful until they lost it...but this is how it works..every service provided there will always be people using it and they complained based on their experience or sometimes because it was a hot topic...live with it..malaysians..what can we say.:P
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